Terms and Conditions

All unauthorised vehicles not collected within 24 hours of advising you that your vehicle is ready will be subject to a storage charge of 30.00 + VAT per day until the vehicle is collected and paid for in full.

All customers are recommended to have their own breakdown cover in place, as in the unlikely event you need to bring your back to us, we would not cover any breakdown cover costs.

All parts and services are owned by the garage until they are fully paid.

These Terms and Conditions shall apply to the repair and maintenance of motor vehicles by Mayfair Service Station Ltd (“the Garage”).

In these terms and conditions, the following expressions have the following meanings:

“The Garage” means us, Mayfair Service Station, of Durham Road, Sunderland, SR2 7PD.

“The Customer” means you, any individual, firm or corporate body requiring the services of the Garage;

“Work” means any services carried out by the Garage, including but not limited to repairs, vehicle servicing and MOTs;

“Price” means the fee payable for the Work including parts, labour, VAT and any additional charges; and

“Vehicle” means the Customer’s vehicle which may be a car, or van. 

These terms and conditions will be binding between the Garage and the Customer upon the booking of any work.

 

We shall use our best and reasonable endeavours to give you an accurate timescale for the Work. If, due to circumstances beyond our control, including non-availability of parts or a delay in delivery, it will not be possible for the Work to be completed as arranged, we will contact you as soon as is reasonably possible to inform you accordingly.

We will provide details of the cost of any work required before it is carried out and this shall be agreed upon by the Customer and the Garage prior to commencement of the Work.

During the course of the Work it may become evident that additional parts and / or labour is required. In this event no additional Work will be carried out nor parts ordered without the prior consent of the Customer. We will inform you immediately and provide an estimate for the additional parts and labour.

Once we are in receipt of your vehicle’s keys and the Work is booked, this will be deemed as acceptance of the cost of the Work and acceptance of these terms and conditions.

If your vehicle requires special oils, long life / platinum spark plugs or pollen filters during the service, these will be provided at an additional charge and we will inform you of the costs on the day of your service.

All parts to be used shall be new and shall be either of Manufacturer’s original equipment (OE) standard or those produced by a third party of OE standard. If we deviate from this provision in any way, we will inform you of the reasons for such deviation and any effect this will have on your warranty and will require your express consent before the use of such parts occurs.

If any parts are replaced, the original parts will be made available to you for viewing and examination up to and including the time that you collect the Vehicle. If you wish to remove the original parts from the Garage, we shall be entitled to charge a surcharge, which will be refunded on their return. If you do not wish to inspect the parts, we will dispose of them following collection of the Vehicle.

The Garage shall use its best and reasonable endeavours to ensure that good care is taken of the Vehicle and any of the Customer’s possessions which may be inside it. Notwithstanding this provision, we shall not be held responsible for any loss or damage to such possessions and the Customer is advised to remove all possessions from the Vehicle prior to the start of the Work.

 

From the point at which we start work on the Vehicle up until the point at which all sums due are paid in full in cleared funds, we shall have a general lien on the Vehicle and its contents for all sums due.

Following completion of the Work, we shall issue an invoice to the Customer. This can be paid in cash or by bank transfer, debit or credit card ONLY.

All sums shall be due immediately upon receipt of the relevant invoice.

Upon receipt of the payment in full in cleared funds for any work carried out, we will return the vehicle to you.

Our invoice shall provide a comprehensive summary of all work done and shall provide full details of all parts and labour including the Price payable therefor

All work carried out, including any additional work, will be inclusive of VAT.

We shall be entitled to sell the Vehicle at the expense of the Customer in the event that sums remain unpaid following notice to the Customer of 30 days.

Vehicles should be collected within 1 day of us informing you that the works are complete. 

Any not collected within this time will incur a storage charge of £30 per day plus VAT unless prior agreement has been given by a Director of the Company.

 

In addition to your Statutory Rights, we provide a Parts Warranty for a period of 12 months (or within 12,000 miles – whichever comes first) for parts which are replaced by us and become defective within this time or distance

Certain products will be excluded from the warranty and we will inform you of this on the booking of the Work.

Any Warranty given is dependent upon:The Garage being given an opportunity to investigate or rectify any faults within a reasonable timeframe

The manufacturer’s vehicle operating instructions being followed.

Having the vehicle serviced or otherwise maintained according to the manufacturer’s recommended schedule (at the time or distance specified and with Original Equipment specification parts and filters, carried out by a VAT Registered garage with invoice).

Full compliance with our advisories, warnings and information or any instructions provided by us either in writing or verbally.

The parts or workmanship carried out not being subjected to abnormal conditions or unreasonable wear and tear.

The warranties on certain parts may vary due to their original Manufacturers’ warranty conditions. The Customer will be informed of this.

Any warranty granted by the Garage applies directly to the Vehicle we maintained. If the Customer sells or otherwise transfers the ownership of the Vehicle to another party, that party shall not remain entitled to the benefit of the warranty for the remainder of the Warranty Period. The Vehicle must be brought to the garage for any warranty work to be carried out.

 

We will not warrant or be held responsible for any parts supplied by the Customer, whether new or used. Should such parts cause any damage to the Vehicle, we shall be entitled to charge for any costs incurred, including any labour for their installation and / or removal, and will not be held responsible for any consequential loss or damage whatsoever.

The Customer has the right to cancel the work at any time, subject to the provisions below.

If Work has commenced, the Customer will be required to pay for all labour and parts used up until the point of cancellation and shall be invoiced for the same. Any parts ordered and paid for in advance will be non-refundable in any circumstances.

Notwithstanding any payment the Customer may make for parts, those parts shall remain the property of the Garage and we shall remain at liberty to use them or dispose of them as we see fit until we have received payment in full.

 

The Garage shall have in place at all times suitable and valid insurance which shall include public liability insurance.

The Garage’s total liability for any loss or damage caused as a result of its negligence or breach of these Terms and Conditions shall be limited to the extent of this insurance. We shall, under no circumstances, be liable for any consequential loss or damage whatsoever.

The Garage is not liable for any loss or damage suffered by the Customer which results from the Customer’s failure to follow any instructions or recommendations given by the Garage or by the Manufacturer.

The Garage is not liable for any loss or damage suffered by the Customer from the storage of its vehicle or the vehicle’s contents at the Company’s premises.

Nothing in these Terms and Conditions shall limit the Garage’s liability for death or personal injury.

The Garage shall indemnify the Customer against any costs, liability, damages, loss, claims or proceedings arising out of the Garage’s carrying out of the Work or any breach of these Terms and Conditions.

The Customer shall indemnify the Garage against any costs, liability, damages, loss, claims or proceedings arising out of the Customer’s failure to meet any of its obligations or any other breach of these Terms and Conditions.

 

The Garage shall be free to sub-contract any of its obligations under these Terms and Conditions provided that any and all sub-contractors are reasonably skilled in the relevant practices and provided that no additional charges are passed on to the Customer without the Customer’s prior authorisation.

Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a consumer, including those arising out of The Supply of Goods and Services Act 1982 or any amendments thereto.

Durham Rd, Sunderland, SR2 7PD